Order & Refund Policy
Last updated: August 2026
Jurisdiction-specific terms — United States
This section summarizes how local law in United States applies to your use of the platform. It is a summary, not legal advice, and does not replace the general terms above. Where local mandatory consumer law gives you greater rights, those rights are preserved.
- Cancellation & cooling-off: There is no federal cooling-off period for food deliveries. Perishable food orders are exempt from the FTC Cooling-Off Rule; our refund policy in the Order & Refund Policy applies.
- Consumer protection: U.S. federal consumer protection is enforced by the Federal Trade Commission (FTC); state consumer protection statutes may provide additional rights.
- Statutory consumer rights are preserved; our refund policy above applies for issues reported within 48 hours.
- Governing law: These terms are governed by the federal laws of the United States and the laws of the state in which the restaurant partner is located, without regard to conflict-of-laws principles.
1. Placing an Order
When you place an order, the total includes the food subtotal, delivery fee, platform service fee, and an optional driver tip. Payment is authorized through Stripe at checkout and held in escrow until delivery is confirmed.
2. Order Confirmation
Orders start as pending until the restaurant accepts them. Once accepted, the restaurant prepares the food and a driver is assigned. You will receive status notifications at each stage.
3. Cancellations
You may cancel an order free of charge while it is still pending. Once a restaurant has confirmed and started preparing your order, cancellation is no longer available.
4. Escrow & Payouts
Funds are released from escrow after delivery confirmation. The restaurant receives the subtotal minus platform commission and fees; the driver receives the delivery fee and tip. If an order is refunded, escrow funds are returned to the customer.
5. Refunds
If your order is never delivered, arrives significantly incorrect, or you are charged in error, you may request a refund through our support page within 48 hours. Approved refunds are processed back to your original payment method via Stripe.
6. Delivery Issues
If a delivery is late or there is a problem with your driver, please report it through support. Tips are held in escrow and only released to drivers upon successful delivery.
7. Restaurant Subscriptions & Fees
Restaurant registration fees are one-time and non-refundable once the application review begins. Monthly subscriptions can be cancelled at any time; service continues until the end of the billing period.
8. Cooking Academy & Recipe Gallery
Cooking Academy subscriptions are billed monthly via Stripe and can be cancelled anytime; access continues until the end of the billing period. Registration fees are non-refundable. Recipe documents bought in the Recipe Gallery are digital content delivered instantly — because they cannot be returned, paid document purchases are non-refundable except where required by law or due to a verified platform error. If a document you purchased is materially not as described, contact our support page within 48 hours.
9. Contact
For refund requests or order issues, visit our support page.