KreyòlDash

KreyòlDash

Authentic Haitian flavors, delivered.

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Delivery Policy

Last updated: August 2026

Jurisdiction-specific terms — United States

This section summarizes how local law in United States applies to your use of the platform. It is a summary, not legal advice, and does not replace the general terms above. Where local mandatory consumer law gives you greater rights, those rights are preserved.

  • Governing law: These terms are governed by the federal laws of the United States and the laws of the state in which the restaurant partner is located, without regard to conflict-of-laws principles.
  • Delivery complaints authority: Federal Trade Commission (FTC) — ftccomplaintassistant.gov; state Attorneys General.
  • Dispute resolution: Disputes may be resolved through binding arbitration or small-claims court as permitted by law.
  • Estimated delivery times are not guaranteed; neither KreyòlDash nor its partners are liable for delays outside their reasonable control, except where local mandatory law provides otherwise.

Overview

This Delivery Policy explains how food deliveries work on KreyòlDash for both customers ordering food and driver partners fulfilling deliveries. It covers physical food delivery only; Cooking Academy sessions are conducted online and are not physical deliveries. By placing an order or accepting a delivery job, you agree to these terms. For payments and refunds, see our Order & Refund Policy.

For Customers

  • Delivery area & fee: Each restaurant sets a maximum delivery radius. If your address is outside that radius, the restaurant will not appear as available for delivery. The delivery fee is calculated based on distance and shown at checkout before you pay.
  • Accurate address: You must provide a complete, correct delivery address and any access instructions. Deliveries that fail because of an incorrect or incomplete address are your responsibility and are not eligible for a refund.
  • Being available: Be available to receive your order at the estimated delivery time. If the driver cannot reach you after reasonable attempts, the order may be marked as delivered and no refund will be issued.
  • Proof of delivery: Drivers confirm delivery through the app. In some cases the driver may take a photo of the order at your door for contactless deliveries.
  • Tips: Tips are optional and held in escrow. The full tip is released to your driver only after delivery is confirmed.
  • Issues: If your order arrives wrong, damaged, or missing, report it within 48 hours via our support page.

For Driver Partners

  • Eligibility: You must pass identity, license, and insurance verification and consent to a background check before accepting jobs. See the driver terms.
  • Accepting jobs: You choose when to work by toggling availability. Once you accept a job, you are expected to complete it promptly and safely. Abandoning an accepted delivery may affect your rating and eligibility.
  • Pickup: Arrive at the restaurant during the stated preparation time, confirm the order contents, and mark it picked up in the app before leaving.
  • Safe delivery: Obey all traffic and road-safety laws. You are responsible for your own driving conduct, tickets, and insurance. Never use a phone while driving.
  • Contactless & proof: When the customer requests contactless delivery or is unavailable, leave the order at the door, take a photo as proof, and confirm delivery in the app.
  • Earnings: Delivery fees and customer tips are credited to your wallet. Payouts are processed per your selected method. Disputes about a payout must be raised within 7 days.
  • Conduct: Treat customers and restaurant staff with respect. Harassment, theft, or unsafe behavior results in immediate suspension and forfeiture of pending earnings.
  • Cancellations: If you cannot complete a delivery (vehicle trouble, emergency), cancel promptly in the app and contact support so the order can be reassigned. Repeated last-minute cancellations may limit your access to jobs.

Delivery Zones & Timing

Estimated delivery times are approximations based on distance and traffic and are not guaranteed. Weather, traffic, and restaurant preparation times may cause delays. Restaurants and drivers are not liable for delays outside their reasonable control.

Lost or Damaged Orders

If an order is lost or damaged in transit due to driver error, KreyòlDash will review the case and may issue a refund or replacement through support. Drivers may be held accountable through the ratings and review system.

Contact

For any delivery question or complaint, visit our support page.